Shipping and Returns



We ship from our warehouses in Australia and the USA.

FREE standard shipping within Australia

FREE standard shipping to New Zealand

FREE standard shipping to the United States

FREE* standard shipping for international orders over $150 AUD 

Flat rate of $10 standard shipping to Canada


We ship from Melbourne, Australia using Australia Post. All deliveries take place Monday - Friday during normal business hours. Orders placed between Monday- Thursday are shipped within 24 hours. 

International customers please note: Tucann is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

* To qualify for FREE standard shipping customers must select 'Free Shipping' upon checkout. 



Free shipping final order date: Order by the 14th of December*

Express post final order date: Order by the 19th of December*

*Please know these are a guide only and delivery cannot be guaranteed prior to Christmas as delays may be experienced by the courier. A Strong Liftwear Gift Voucher is a great Christmas Gift idea if you are unsure or worried about receiving your parcel in time. 




‘Free Shipping’ orders

Shipping method is Australia Post eParcel Regular. Delivery is expected within 4-5 business days

‘Express Post’ orders  

Shipping method is Australia Post eParcel Express. Delivery is expected within 1-3 business days

Please note: Signature on delivery is compulsory for all orders within Australia and cannot be amended for individual orders. 



‘Free Shipping’ orders

Shipping method is NZ Post and delivery is expected within 4-7 business days

Not trackable. No signature on delivery.  

‘Express Post’ orders  

Shipping method is Australia Post Express Courier. Delivery is expected within 1-3 business days

Signature on delivery.




Shipping method is Pack & Track or Registered Post depending on the country and delivery is expected within 4-12 business days.

Please see the Australia Post website for the expected shipping time for your country: 

No signature on delivery.


Shipping is FREE* and shipping method is Pack & Track or Registered Post depending on the country. Delivery is expected within 4-12 business days.

Please see the Australia Post website for the expected shipping time for your country:  

No signature on delivery.

Please note: Estimated international shipping times exclude any potential time spent in customs and may be subject to delay due to causes outside of Australia Post's control. 


Due to continuing industrial action in Canada, Australia Post has been advised to no longer accept parcels or letters until Canada Post processes their current backlog of mail.

As such, from Tuesday 27 November:

Australia Post no longer able to accept Economy and Standard items to Canada, until further notice.

Australia Post will be turning off the option to send Economy and Standard parcels to Canada. Items that have already been accepted will be processed as soon as they are able, however Canada Post has predicted significant delays. 

As soon as Canada Post advises that they are able to accept lodgements again, Australia Post will recommence acceptance of all products to Canada.

Until this time, we have regrettably turned off shipping to Canada. We sincerely apologise for any inconvenience caused and hope to be shipping to Canada again soon. 


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Tucann advises against shipping to APO/FPO addresses as transit time is often delayed and delivery is not guaranteed.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We make every endeavour to deliver an order by the date and/or times requested, however delivery times are estimates only and we will not be liable for any delay in delivery whatsoever.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.

Please provide us with accurate delivery details, as we cannot accept responsibility for an incorrect delivery due to incorrect details as provided by you.  If you provide us with incorrect delivery details: 

  • If your parcel needs to be redelivered or redirected, you will incur additional charges, or 

If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.

Furthermore Tucann will not accept responsibility for returned parcels due to:

  • Left address/ unknown
  • Refused
  • Unclaimed i.e. absent from your premises for an extended period of time
  • Invalid or closed military designated unit or zip code
  • Not located at address provided

If your order is returned for any of the aforementioned reasons, Tucann will issue you with a store credit or refund to the value of your order not including any shipping & handling costs associated with your order. This includes shipping & handling fees for 'Free Shipping' purchases.

Please know that all items returned for the above reasons are automatically returned to stock for re-ordering. 

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. 





If you are buying a Christmas gift from the 24th of November, we will extend our return policy until the 26th of December.  

We want you to be happy with every item you purchase from Tucann. If for any reason you don’t and want to send an item back to us, here is what you can do:



Unfortunately we cannot process exchanges, however we can issue you with a credit note available to use online. To obtain a credit note you must meet these conditions:

  • Goods must be returned within 14 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
  • Goods are in new condition
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price
  • Item is not an accessory or undergarment

 Please note: We do not credit original shipping and handling costs



To obtain a refund you must meet these return policies: 

  • Goods must be returned within 14 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
  • Goods are in new condition
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price
  • Item is not an accessory or undergarment.
  • This is your first return of the item in question

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method.



You are entitled to a refund for items purchased from Tucann if the item is faulty, not of merchantable quality or not fit for its purpose.

All items are carefully inspected before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email with your order number, a description of the fault and supporting clear photo.  

Tucann reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.



A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

A restocking fee of up to 50% will be charged in the following instances:

  • A product is returned beyond the return window
  • We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.



Please email us at to initiate your return. Please include the following information in your email:  

  • Title "Return Order # ___ "
  • Product
  • Quantity to return 
  • Return reason & 
  • Return action

If you do not complete this return request, we will be unable to process your return.

The cost of return postage is at your expense and the goods are your responsibility until they reach our office, so please ensure you pack them securely and use a trackable postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be liable for the return cost.

All returns are to be sent to the following address:

eStore Logistics (TCN)

Area A, 61 Australis Drive 


VIC 3026


Please include your name and order number with your return.

It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only).



To simplify returns, Tucann has partnered with Australia Post to create an online return portal. Australian customers can log in to this portal and follow the prompts to create and print a shipping label for the return of goods at a cost of $12.15 per return. 



If you are unsure and require further assistance please contact Customer Service by emailing