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    Shipping and Returns



    We ship from our warehouses in Australia and the USA.

    FREE standard shipping within Australia

    FREE standard shipping to New Zealand

    FREE standard shipping to the United States

    FREE* standard shipping for international orders over $150 AUD 

    Flat rate of $10 standard shipping to Canada and the rest of the world!

    We ship from Melbourne, Australia using Australia Post. All deliveries take place Monday - Friday during normal business hours (9-5). Orders placed between Monday- Thursday are shipped within 24 hours. 

    International customers please note: Tucann is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

    * To qualify for FREE standard shipping customers must select 'Free Shipping' upon checkout. 




    ‘Free Shipping’ orders

    Shipping method is Australia Post eParcel Regular. Delivery is expected within 4-5 business days

    ‘Express Post’ orders  

    Shipping method is Australia Post eParcel Express. Delivery is expected within 1-3 business days

    Please note: Signature on delivery is compulsory for all orders within Australia and cannot be amended for individual orders. 



    ‘Free Shipping’ orders

    Shipping method is NZ Post and delivery is expected within 4-7 business days

    Not trackable. No signature on delivery.  

    ‘Express Post’ orders  

    Shipping method is Australia Post Express Courier. Delivery is expected within 1-3 business days

    Signature on delivery.




    From we ONLY ship to Australia and NZ.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We make every endeavour to deliver an order by the date and/or times requested, however delivery times are estimates only and we will not be liable for any delay in delivery whatsoever.

    Please provide us with accurate delivery details, as we cannot accept responsibility for an incorrect delivery due to incorrect details as provided by you.  If you provide us with incorrect delivery details: 

    • If your parcel needs to be redelivered or redirected, you will incur additional charges, or 

    If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.

    Furthermore Tucann will not accept responsibility for returned parcels due to:

    • Left address/ unknown
    • Refused
    • Unclaimed i.e. absent from your premises for an extended period of time
    • Invalid or closed military designated unit or zip code
    • Not located at address provided

    If your order is returned for any of the aforementioned reasons, Tucann will issue you with a store credit or refund to the value of your order not including any shipping & handling costs associated with your order. This includes shipping & handling fees for 'Free Shipping' purchases.

    Please know that all items returned for the above reasons are automatically returned to stock for re-ordering. 

    While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

    Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

    If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. 






    Unfortunately we cannot process exchanges, however we can issue you with a credit note available to use online. To obtain a credit note you must meet these conditions:

    • Goods must be returned within 14 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
    • Goods are in new condition
    • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
    • Goods must retain all original labels and packaging
    • Item was not purchased at sale price
    • Item is not an accessory or undergarment

     Please note: We do not credit original shipping and handling costs


    To obtain a refund you must meet these return policies: 

    • Goods must be returned within 14 days of purchase for Australian & New Zealand customers
    • Goods are in new condition
    • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
    • Goods must retain all original labels and packaging
    • Item was not purchased at sale price
    • Item is not an accessory or undergarment.
    • This is your first return of the item in question

    Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method.


    You are entitled to a refund for items purchased from Tucann if the item is faulty, not of merchantable quality or not fit for its purpose.

    All items are carefully inspected before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email with your order number, a description of the fault and supporting clear photo.  

    Tucann reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

    Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.


    A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

    A restocking fee of up to 50% will be charged in the following instances:

    • A product is returned beyond the return window
    • We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.


    Please email us at to initiate your return. Please include the following information in your email:  

    • Title "Return Order # ___ "
    • Product
    • Quantity to return 
    • Return reason & 
    • Return action

    If you do not complete this return request, we will be unable to process your return.

    The cost of return postage is at your expense and the goods are your responsibility until they reach our office, so please ensure you pack them securely and use a trackable postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be liable for the return cost.

    All returns are to be sent to the following address:

    eStore Logistics (TCN Returns)

    16 Vulcan Drive


    VIC 3029


    Please include your name and order number with your return.

    It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only). 

    ONLINE RETURN PORTAL (Australia Only).

    To simplify returns, Tucann has partnered with Australia Post to create an online return portal. Australian customers can log in to this portal and follow the prompts to create and print a shipping label for the return of goods at a cost of $12.15 per return.  


    If you are unsure and require further assistance please contact Customer Service by emailing