SHIPPING & RETURNS

• Goods must be returned within 30 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
• Goods are in new condition
• Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
• Goods MUST retain all original labels and packaging
• Item is not an accessory or undergarment

Goods will ONLY be accepted if original swing tags and labels are attached and in original zip lock plastic sleeve. Goods will NOT be accepted if the above conditions are not met. 

Please note: We do not credit original shipping and handling costs

 

REFUNDS

To obtain a refund you must meet these return policies: 

• Goods must be returned within 30 days of purchase for Australian & New Zealand customers
• Goods are in new condition
• Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
• Goods must retain all original labels and packaging
• Item is not an accessory or undergarment.
• This is your first return of the item in question

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method. Refunds will be processed once returned items are in our possession and have been reviewed. 

We've partnered with Refundid to offer instant refunds! Select it as your return option below to get started.

Please note: We do not refund for change of mind

INSTANT REFUNDS

We currently offer Refundid as a return option! Refundid allows you to get your refund instantly, before you've even sent back your item. Select it as your preferred return option below to get started. 

FAULTY ITEMS

You are entitled to a refund for items purchased from Tucann if the item is faulty, not of merchantable quality or not fit for its purpose.

All items are carefully inspected before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email support@tucann.com with your order number, a description of the fault and supporting clear photo.  

Tucann reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.

RESTOCKING FEES

A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

A restocking fee of up to 50% will be charged in the following instances:

• A product is returned beyond the return window
• We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.

HOW TO RETURN

To start your return or exchange, simply select a return option below:

 

 

If you prefer to speak with a live person to process your return, please contact us at support@tucann.com. We will be more than happy to help you with your return or exchange.

All exchanges are provided a Free return label on the first exchange only.

For refunds, the cost of return postage is at your expense and the goods are your responsibility until they reach our office, so please ensure you pack them securely and use a trackable postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be liable for the return cost.

 

All returns are to be sent to the following address:

Tucann (Returns)

8A Kalman Drive

Boronia VIC 3155

AUSTRALIA

Please note that Tucann America and Tucann Australia have different return warehouses.

 

Please include your name and order number with your return.

It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only). 

 

FOR FURTHER ASSISTANCE

If you are unsure and require further assistance please contact Customer Service by emailing support@tucann.com