Shipping and Returns



We ship from our warehouses in Australia and the USA.

FREE STANDARD shipping Australia wide on all full priced shorts .

FREE standard shipping to New Zealand on orders over $100

We ship from Melbourne, Australia using Australia Post and Couriers Please. All deliveries take place Monday - Friday during normal business hours (9-5). Orders placed between Monday- Thursday are shipped within 24 hours. Same day dispatch for orders placed before 10am.

International customers please note: Tucann is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

* To qualify for FREE standard shipping customers must select 'Free Shipping' upon checkout. 




Tucann's shipping partner is AusPost. Standard shipping is expected within 4-8 business days.

‘Express Post’ orders  

Shipping method is Australia Post eParcel Express. Delivery is expected within 1-3 business days



Shipping method is Aus Post and delivery is expected within 4-10 business days

‘Express Post’ orders  

Shipping method is Australia Post Express Courier. Delivery is expected within 1-5 business days

Signature on delivery.



From we ONLY ship to Australia and NZ.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We make every endeavour to deliver an order by the date and/or times requested, however delivery times are estimates only and we will not be liable for any delay in delivery whatsoever.

Please provide us with accurate delivery details, as we cannot accept responsibility for an incorrect delivery due to incorrect details as provided by you.  If you provide us with incorrect delivery details: 

  • If your parcel needs to be redelivered or redirected, you will incur additional charges, or 

If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.

Furthermore Tucann will not accept responsibility for returned parcels due to:

  • Left address/ unknown
  • Refused
  • Unclaimed i.e. absent from your premises for an extended period of time
  • Invalid or closed military designated unit or zip code
  • Not located at address provided

If your order is returned for any of the aforementioned reasons, Tucann will issue you with a store credit or refund to the value of your order not including any shipping & handling costs associated with your order. This includes shipping & handling fees for 'Free Shipping' purchases.

Please know that all items returned for the above reasons are automatically returned to stock for re-ordering. 

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Stated delivery times are industry averages. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. 






To exchange your product or receive store credit (Gift Card), please ensure your return item(s) meet the below conditions.
  • Goods must be returned within 30 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
  • Goods are in new condition
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Goods MUST retain all original labels and packaging
  • Item is not an accessory or undergarment

Goods will ONLY be accepted if original swing tags and labels are attached and in original zip lock plastic sleeve. Goods will NOT be accepted if the above conditions are not met. 

Please note: We do not credit original shipping and handling costs



To obtain a refund you must meet these return policies: 

  • Goods must be returned within 30 days of purchase for Australian & New Zealand customers
  • Goods are in new condition
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item is not an accessory or undergarment.
  • This is your first return of the item in question

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method. Refunds will be processed once returned items are in our possession and have been reviewed. 

We've partnered with Refundid to offer instant refunds! Select it as your return option below to get started.

Please note: We do not refund for change of mind


We currently offer Refundid as a return option! Refundid allows you to get your refund instantly, before you've even sent back your item. Select it as your preferred return option below to get started. 


You are entitled to a refund for items purchased from Tucann if the item is faulty, not of merchantable quality or not fit for its purpose.

All items are carefully inspected before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email with your order number, a description of the fault and supporting clear photo.  

Tucann reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.


A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

A restocking fee of up to 50% will be charged in the following instances:

  • A product is returned beyond the return window
  • We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.


To start your return or exchange, simply select a return option below:



Click below to get started

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions. Please note, shipping cannot be waived for repurchases.

On our exchanges, we process them and provide free return labels.

Click below to get started

Enter details below to get started

Click below to get started


If you prefer to speak with a live person to process your return, please contact us at We will be more than happy to help you with your return or exchange.

All exchanges are provided a Free return label on the first exchange only.

For refunds, the cost of return postage is at your expense and the goods are your responsibility until they reach our office, so please ensure you pack them securely and use a trackable postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be liable for the return cost.


All returns are to be sent to the following address:

Tucann (Returns)

8A Kalman Drive

Boronia VIC 3155


Please note that Tucann America and Tucann Australia have different return warehouses.


Please include your name and order number with your return.

It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only). 



If you are unsure and require further assistance please contact Customer Service by emailing